Frequently Asked Questions ( FAQs)

Once your order has been dispatched, you will receive a tracking link via email and SMS. You can use this link to check the status of your shipment and track its progress until it reaches you.

Alternatively, you can also visit our order tracking page by clicking on this link: https://septemberish.com/order-tracking/. Here’s how you can track your order:

• Visit the order tracking page by clicking on the link provided above.
• Fill in your order number and the email address used at the time of checkout.
• Click on the “Track” button.

The page will display the current status of your shipment and provide you with an estimated delivery date.

You can continue to track your order using the same link until it reaches you.

Please note that it can take up to 5 days for the tracking link to become active. If you do not receive the tracking link within this timeline, please feel free to reach out to us at support@septemberish.com or through Instagram @septemberishofficial.

• After you have completed your order, you will receive a confirmation email from us within 24 hours. This email will contain all the details of your order, including the items you have purchased and the shipping address.
  
  
• Once your order has been dispatched, you will receive a second email containing the tracking link to track your order. You can use this link to track your shipment until it reaches you.
  
  
• If you do not receive a confirmation email within 24 hours of placing your order, please check your spam or junk folder. If you still cannot find it, please contact our customer support team via Instagram or send an email to support@septemberish.com.

• Our standard delivery period is 7-12 working days from the date of order placement. However, please note that as a made-to-order brand, the delivery time may vary based on the availability of stock.
  
  
• Additionally, the delivery time may also vary depending upon the shipping address and other factors such as public holidays, extreme weather conditions, etc. We always strive to deliver your order as quickly as possible, but please bear with us if there are any unforeseen delays.
  
  
• If you have any concerns about the delivery time of your order, please feel free to contact our customer service team for assistance.

• We understand that sometimes things change, and you may need to cancel your order. We offer a 24-hour cancellation policy, which means that you can cancel your order within 24 hours of placing it. After 24 hours, the production process begins, and we are unable to cancel your order.
  
  
• Please note that we cannot cancel your order if it is already in transit. In such cases, we suggest that you reject the delivery at the doorstep if you don’t wish to keep the product and drop us a text on Instagram or email us at support@septemberish.com to claim a refund. Once we receive the returned product, we will process the refund immediately.
  
  
• To cancel your order, please contact us via Instagram or drop an email at support@septemberish.com with your order number. Once we receive your cancellation request, we will process the refund immediately, and you will receive an email confirmation once the refund has been processed. It can take 7-10 business days for the refund to reflect in the bank account.

Return/refunds are applicable in only two cases:

• If the product delivered to you is defective.
• If you receive a different product from what you ordered.

If your product falls under either of the two cases mentioned above, please contact us via Instagram or email us at support@septemberish.com with your order number and a clear video of the product. We will then guide you through the return process.

*Please note that return/refunds are not applicable if you are dissatisfied with the product. We would suggest that you carefully go through the product description and check our Instagram page to know more about the product and make an informed decision before making a purchase.

• We want to ensure that our customers are completely satisfied with their purchases. We have an exchange policy in place for t-shirts/hoodies in case you need a different size.
• The exchange policy is only applicable within 3 days of the delivery of the product. In such cases, only an exchange will be available for the correct size, and we will not be able to offer a return or refund. Please note that all products must be returned in their original condition with the original tags intact.
• If you wish to exchange your t-shirt/hoodie for a different size, please contact us via Instagram or email us at support@septemberish.com with your order number and the size you require. We will guide you through the exchange process. Once we receive the returned product and verify its condition, we will process the exchange immediately.

At Septemberish, we currently do not offer Cash on Delivery (COD) as a payment option. We offer several secure and convenient payment methods to make your shopping experience seamless. You can make a payment using any of the following methods:

• Debit Card
• Credit Card
• UPI
• Wallets
• Net Banking
  
  

We understand that online payments can be a concern for some customers. However, please be assured that we use secure payment gateways to ensure the safety and security of your personal and financial information. All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

If you face any issues while making a payment or have any concerns about our payment methods, please do not hesitate to contact us. We are always happy to assist you.

• As a first step, please check your bank account to confirm if the payment has been deducted. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days. If you do not see the refund in your account after this period, please do not hesitate to contact us.
  
  
• You can contact us via Instagram or email us at support@septemberish.com with your order number and details of the payment failure. We will investigate the issue and work with you to resolve it as soon as possible.

Thank you for your interest in our brand and for considering custom orders. Unfortunately, at this time, we are currently closed for custom orders.

Due to several logistical and operational challenges, we have temporarily suspended our custom orders service. We apologize for any inconvenience this may cause.

However, please be assured that we are constantly evaluating our options and are always looking for ways to improve our services. We will update our customers as soon as we are able to offer custom orders again in the future.

In the meantime, we invite you to explore our existing range of products on our website.